Overflow call handling

Whether your surge in demand is forecast or unexpected, we’ll provide a seamless and positive experience for your customers.

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Overflow call handling

We can flex our contact centre staffing quickly and efficiently to provide you with overflow call support at short notice, easily adding capacity when it’s needed.

Our agents are experienced in multi-client working, so once they’ve received campaign-specific training, they’re ready to take your calls and represent your brand exactly as you would.

Our CRM, telephony and knowledge management systems can integrate with yours to provide a seamless and uniform experience, whether a phone call is answered by your team or ours. Any complex enquiries which need expert knowledge can always be escalated back to your own team.

The data gathered through our real-time monitoring of call volumes, handling times, and peaks and troughs is shared with you to enable you to continue to act responsively and plan future resources effectively.

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    160 staff recruited and trained in 3 days for a major campaign
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    Shortest campaign supported = 3 days
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    Over half our campaigns require us to extend opening hours
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Get in touch

Our business development team will take the time to find out exactly what you need from us.

Why not get in touch and hear for yourself how we can make life easier for you?

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