Customer service

Customers are the cornerstone of your business – our contact centre agents have the right skills and knowledge to make every experience a positive one.

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Customer service

Our emphasis is always on protecting and enhancing our clients’ brands. We recruit only the best agents with excellent soft skills, who understand the importance of upholding your reputation and values.

Agent empowerment levels are client-led – we provide people able to handle straightforward, single-issue transactional contacts, right through to fully-empowered agent teams who can take full ownership of all your customers’ queries.

We offer a full multi-channel service for handling query management, order taking and complaint resolution by phone, email, webchat or even white mail.

Our leading-edge CRM, knowledge management and payment processing systems can integrate with yours to provide agents with the support they need to deliver an exceptional customer experience every time. Although many of our clients have asked us to design email templates or call scripts for our agents to follow, so that all customers receive a uniform response, others prefer a non-scripted approach that allows the customer and agent to build rapport.

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    Over 1,000 emails answered every day
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    Over 22,000 calls taken every month
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    20% of customer contact via webchat
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Get in touch

Our business development team will take the time to find out exactly what you need from us.

Why not get in touch and hear for yourself how we can make life easier for you?

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