Campaign management

Staging a successful campaign means having the right people with the right skills and knowledge talking to your customers at the right time.

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Campaign management

It’s all about the customer experience, so we assign a core team of dedicated agents to your account, flexing capacity by bringing in other suitably-skilled staff to support the core teams during campaign peaks.

Fully trained in contact centre skills, our brilliant agents come from all walks of life. To make your customers feel most comfortable, you may ask us to find agents with a particular affinity to your product, a specific set of values, or specific language skills. Whatever you need, we make sure we match the right agents to your work.

We manage a broad range of campaigns for charities, businesses and public sector organisations, using the same resource planning expertise that supports our overflow call handling service.

Your customers can contact us via phone, email, letter or webchat. Our leading-edge CRM, telephony and knowledge management systems can integrate with yours to provide the highest quality experience, based on ‘first resolution’ principles.

Your dedicated account management team stays in contact with you throughout your campaign, sharing data gathered through our real-time monitoring of demand by channel, and performance KPIs. They will be actively involved, making suggestions and adjustments as the campaign develops, to optimise its success.

Our dynamic environment makes it easy to brief agents and implement any changes quickly so that even when the timeframe is short, your campaign is effective and productive.

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    Over 8,000 calls handled per week
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    Campaign training delivered to >400 staff in 2015
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    3 large campaigns managed per year, more added at Christmas
Charity appeals

We have specialist expertise in managing charity campaigns, taking care of the donation process from start to finish – including thanking, if required.

New disaster appeal campaigns can be ready to take donations in as little as 48 hours.

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Get in touch

Our business development team will take the time to find out exactly what you need from us.

Why not get in touch and hear for yourself how we can make life easier for you?

Fulfilment
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Contact Centre
Distribution