Prolog understands e-commerce: In a typical year we process more
than 800,000 orders, despatch 2.5 million items, handle 120,000
calls and emails and achieve better than 99% pick-pack accuracy.
Prolog has been helping clients prosper in e-commerce since the late
90s. Our mix of technology, warehousing, fulfilment, delivery and
contact centre services defines the total outsourced solution and
exceptional customer experience.
Key Features
- Total support encompassing storage, fulfilment, customer care and returns
- One million sq ft of configurable storage and handling capacity
- Unrivalled customer service: our experienced agents are your brand ambassadors
- Some of Britain's biggest e-commerce players rely on Prolog
- ISO 9001 and ISO 2000 quality accreditation
- Bespoke web solutions for sales and customer communication
Key Benefits
- Prolog will use our outsourcing experience and massive capacity to support your business: 11 sites across five locations, 800 contact centre seats and storage for more than 80,000 pallets.
- Ours are among the few UK call centres to have achieved the CCA Global Standard: Like some of Britain's leading high street brands, your customers are in the safest hands.
- Prolog experts will design, deliver and manage your e-commerce website, with shopping basket functionality tuned to your customers' needs.
- Our detailed reporting suites offer total transparency, giving you maximum control of your business.
- Prolog has developed fast, flexible, customer friendly payment and banking solutions, and we are your best protection against fraud.
- If you are a multi-channel retailer or pure-play e-tailer, established or just starting out, Prolog's unique services-infrastructure combination could be your biggest asset.
Services Offered
Added Value
To contact our sales
team directly please call
01787 884005