Hand-picked for their communications skills, Prolog's call centre sales
agents maximise the value of each call. Through a combination of
training and customer empathy, they regularly enhance revenue earned
in seven out of ten transactions as a result of diligent up-selling
and cross-selling.
Key Features
- Up-selling and cross selling expertise
- Real time sales performance monitoring
- Incentive schemes tailored to deliver client objectives
- Scalable team sizes working to client-set schedules
- Call recording and quality monitoring
Key Benefits
- Prolog's agents use their sales enhancement skills and product knowledge to maximise the value of every contact, increasing your revenue and cementing customer loyalty.
- With shared access to advanced systems technology, you are able to monitor sales performance against targets minute-by-minute.
- We work with you to develop highly effective incentive schemes. You can be confident our teams are motivated to meet your revenue targets.
- Our workforce management technology matches agent capacity to your call volume forecasts and to unforeseen peaks and troughs.
- We use our call recording and quality management systems to refine our service and enhance the customer experience.
Services Offered
Added Value
To contact our sales
team directly please call
01787 884005