Prolog's telephone advisors are brand ambassadors for major corporations,
government departments and global not-for profit organisations. Daily
our call centres take thousands of calls from customers and charity supporters alike,
providing a seamless and unrivalled customer experience. Our multi-channel
contact centres embrace technology, yet never allow it to upstage the
human dimension to service excellence.
Key Features
- Capacity for more than 1000 call centre agent stations
- Rapid, bespoke systems set up
- Best-of-breed IT and workforce management systems
- Multi-channel environment and multi-site resilience
- CCA-accredited environment and highly trained agents
Key Benefits
- With floor space for more than 1000 seats, Prolog has capacity to manage high call volumes and fluctuating demand. However fast your business grows, we can be relied on to keep pace.
- With agent stations wired and waiting, we can become operational within days. So whether you are a new business or looking to outsource overflow, we can provide an almost instant solution, including bespoke systems set up by our own IT experts.
- Our best-of-breed workforce management systems enable us to make your order lines as cost effective as possible by deploying the optimum number of agents with the right skills at the right time.
- At Prolog your customers can order by telephone, post, Internet or email. Our sites are fully networked, giving you the security of in-built resilience and additional resource.
- Few providers match Prolog's training regimes. Our CCA-accredited contact centres generate agents skilled in cross-selling and up-selling. We maximise the potential of every contact.
Services Offered
Added Value
To contact our sales
team directly please call
01787 884005