Prolog's multi-skilled back office teams are integral to our multi-channel call centre service. They provide the complete spectrum of response handling services, from data capture and enhancement to coupon redemption, scanning and correspondence - and all to a high standard and within very tight timeframes.

Key Features

  • Highly trained, multi-skilled agent teams
  • email and white mail
  • Database management and enhancement
  • Fast, effective scanning
  • Bespoke correspondence response
  • Stringent quality management

Key Benefits

  • Prolog's highly trained, multi-skilled agents provide outstanding back-office resilience and flexibility. Irrespective of volume or source, we can flex to match your response handling needs, giving you maximum freedom to plan your campaigns.
  • Our enhanced reporting packages offer complete visibility of all email traffic, including source, content and response - a powerful tool for informing marketing decisions.
  • Best-of-breed packages such as ZipCounts generate marketing demographics at the click of a mouse, and give you the tools to analyse them - insight that sharpens your competitive edge.
  • Prolog uses scanning technology to streamline response handling. It saves time, money and adds value to your marketing, sales and customer service operations.
  • We take customer service seriously at our UK call centres. Our quality management regime and flexible response procedures are designed to protect your brand and maximise customer satisfaction.
  • Prolog's correspondence teams are highly experienced. Through rigorous training, monitoring and clear escalation procedures, we ensure that even the most difficult customer relationship issues are handled sensitively and professionally.

Other Services Available