Nissan singles out UK 'Customer Experience' as best in Europe
Posted on:2010-04-13 07:51:48
Car giant Nissan has singled out its Prolog Customer Service Team in the UK for providing the best improvement in the Nissan ‘Customer Experience’ across Europe.
In recognising staff at the Nissan Customer Service Centre in Hertfordshire for the annual Nissan Quality award, Pascal Tulliez, Nissan’s European Customer Services Manager, said:
“Though a new team in the UK, the members of Nissan Motor GB’s Customer Service department operated by Prolog Connect, have achieved and surpassed many of the objectives set during 2008. They have provided Nissan’s customers with a high level of comfort and guidance in resolving their concerns.”
He continued: “Globally, Nissan is committed to focusing on quality, for both products and customer experience. By providing our customers with a premium service through our dealer network and manufacturer support, Nissan is increasing our loyal customer base. This will be the major differentiating factor in the successful achievement of our 2009 business objectives through the global economic downturn.”
Each of Prolog Connect’s hand picked agents and management team received a chic Nissan GT-R jacket and a personal letter of thanks signed by Pascal Tulliez and NMGB Customer Services Manager, Bjorn Churchill.
The recognition follows a Europe-wide drive by Nissan during 2008 to enhance customer experience by focusing on the quality of help and advice offered to every customer who contacts Customer Services.