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Prolog scoops CCA Customer Service Award
Contact centre services provider Prolog and client Nissan Motor (GB) Ltd have been named winners of the Contact Centre Association (CCA) Best Outsourcing Partnership Award of 2009.
Within hours of the presentation, Nissan Managing Director Paul Willcox, praised his West London-based Prolog customer and dealership service team:
"Over the 18 months Prolog and Nissan have been partners, we have achieved our highest ever Customer Satisfaction Index," he said.
"This award, and our partnership with such a high-calibre operator, demonstrates that Nissan are extremely serious in our efforts to become automotive No. 1 for customer service. It is a very well-deserved recognition of quality performance by the Prolog team."
Speaking after receiving the trophy from Sandi Toksvig at the CCA Gala Awards Dinner in Edinburgh on November 4th, Prolog Account Director Lyndsay Meldrum, enthused:
"This award is fantastic for Prolog and for Nissan. From day-one of our partnership we have all worked together to ensure our team is immersed in Nissan's brand values and customer ethos."
"It is hugely gratifying that the judges in their citation commented on our passion and commitment to our client. The CCA has recognised the strength of our relationship and the trust which both companies place in each other."
Lyndsay added: "I am extremely proud of my team and everything they have achieved so far. They thoroughly deserve this accolade."
CCA Chief Executive Anne Marie Forsyth said: "There is a growing awareness of the critical role played by customer contact staff in retaining customer loyalty and trust. The economic climate has tested customer relationships as never before."
She continued: "We congratulate all our award winners, who have shown unwavering commitment to delivering world class customer service, often in challenging circumstances."
Earlier this year Prolog was awarded the CCA Global Standard, becoming one of only ten independent outsourcers to hold this coveted accreditation.
Helen Anderson, Prolog Managing Director, commented: "Prolog is delighted to have won an award that recognises the importance we place on putting our clients and their customers first - ensuring that every contact we have with them supports brand values and encourages customer advocacy."
Prolog Account Director Lyndsay Meldrum (centre) receives the trophy for the Best Outsourcing Partnership at the CCA
Gala Awards Dinner in Edinburgh. Pictured with her are Sandi Toskvig, who compered the evening, and Nicola Collister from Shop Direct,
a member of the CCA Industry Council. Prolog's client, Nissan Motor (GB) Ltd., afterwards described the award as a
"true reflection that Prolog recognises that quality comes from a close and tight relationship with the brand."
A packed audience of delegates and guests at the CCA Excellence Awards Dinner on November 4, 2009. The two-day convention in Edinburgh attracted more than 500 participants from the public and private sectors to debate ways to accelerate improvements in contact centre operations.
